Privacy Policy


Legal Notices & Privacy Policy

DISCLAIMER AND TERMS OF USE

The materials on this website are for general information only and do not constitute technical advice. This website is intended to provide information on our company and its services and is not guaranteed to be up-to-date or complete. Any liability that might arise from your use or reliance on the information in, including links from, this site is expressly disclaimed. The content of any communication you send to us via the Internet or through e-mail may not be secure.

You may use this website for your informational, noncommercial use. The materials contained in this website are protected by copyright, trademark, and other applicable laws. You may not copy, modify, reproduce or redistribute the materials on this site for any purpose without the express written permission of Captiva Inc.. Captiva Inc. may discontinue, change or restrict your use of this website for any reason without notice.

PRIVACY POLICY

We at Captiva respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal information we might collect on www.captiva-inc.com should you choose to provide it, as well as how we may use that information, and with whom we may share it.

Information We Collect and How We Use It

In general, you can visit this website without telling us who you are or providing any personal information about yourself.

Captiva may obtain information (primarily name, contact information, area of business and title) about you in a number of ways:

  • Through this website
  • Through information provided by you at live events
  • Through other public sources
  • Through our online store
  • Through our online user portal

If you choose to provide us with your information or we obtain it through public sources, we use it to respond to your inquiries, to customize and improve communication content, and for marketing to you, including offers and information on Captiva Inc. products and services.

In addition, Captiva provides technical advice, planning, and other information technology services to employee-users of our company customers. We contract with the companies to provide this service, and we will not use the personal information collected from the employee-users in a way different than that specified in the contract. We may collect information about employee-users through our interactions with company customers on projects for which we are contracted. This information is used only in connection with those projects, and will not be used in other ways, such as to send marketing materials. Users are not asked to provide demographic information (such as income level and gender) or unique identifiers (such as Social Security numbers).

We use Google Analytics to track user behavior on our site. Google collects individual level information and summarizes it for our analysis. We can determine some information about the user journey for customers who buy from us, and we use it to improve the purchase process.

YOUR ABILITY TO OPT OUT OF CONTACT

If you do not want to receive unsolicited marketing communications from Captiva, please send an email to crm@captiva-inc.com and include your name, company, and email address in the body of the email.

Cookies and Other Tracking Technologies

On our website, we may utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall personal information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove or block them. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our website is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your web experience and allows us to analyze information for trends and statistics.

Information We Share

We do not sell, rent, trade or otherwise disclose personal information about our website visitors or the employee-users of our company customers, except as described here. We may share information provided with service providers we have retained to perform services on our behalf, such as hosting our website or providing third-party brochures or whitepapers at the user’s request. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or pursuant to legal process, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Additional Information for Users Subject to the EU General Data Protection Regulation (GDPR)

Our customers’ personal information is stored on our servers currently located in the United States. The location of our servers may be subject to change. Our services are intended for customers in the United States of America (USA). We do not intentionally market or otherwise target users from outside of the USA. If you are a citizen of an EU member country, you have a right for us to delete your data from our servers.

Prior to implementation of GDPR, Captiva collected information from citizens of EU member countries via trade shows. We have since deleted all information of users from EU member countries from our servers. While some data may be contained in backups, our backup retention policy will naturally remove the records over time. We do not use information in our backups unless required to recover a failed system, and our restoration processes include steps to remove data we previously collected on individuals from EU member countries at the time of restoration.

You may ask us to remove data that we may have about you by sending an email to us. Include any identifying information that we can use to determine your identity. For most individuals, this will be an email address. We will retain information about your request for compliance reasons, but will remove all other information.

Links to Other Sites

Occasionally we provide links to other websites for your convenience and information. These sites operate independently from Captiva and are not under our control. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.

Security

We maintain administrative, technical and physical safeguards for this website to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the site.

Children’s Privacy

Captiva is not intended to attract children. Accordingly, we do not knowingly collect information from anyone under 13 years of age.

Changes or Updates to this Privacy Policy

We may update or change this Privacy Policy from time to time and without prior notice to you. We will post a notice on this site to notify you of any significant changes to our Privacy Policy and indicate at the bottom of the Policy when it was most recently updated.

How to Contact Us

If you have any questions about our information practices, or wish to update or correct information provided to us, it is preferable that you use a contact form found on this site. If you prefer, you may send an email to crm@captiva-inc.com.  We will attempt to respond promptly to your inquiries.

Consent

By using this website, you consent to the terms of our Terms of Use and Privacy Policy and to the processing of your information for the purposes given above.

Effective Date: October 1, 2014
Updated: May 25, 2018