Captiva Blog

Why a ‘Personal’ Customer Experience Is Critical to Your Business’ Success

70% of consumers say a company’s understanding of their individual needs influences their loyalty. And contrary to what you might believe, customers don’t fear personalization, they expect it.

At Captiva, we have seen–and we understand–that personalization and data transparency can be powerful tools to help you stay competitive with customers and to differentiate yourself in a commoditized marketplace.

Contact us to learn how cloud technology and intelligent data insights can help you win and keep customers.

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Customer story: Miral

Abu Dhabi’s Miral recently embarked on a digital transformation journey that is helping them to understand customers and to find new ways of engaging with them. With Microsoft #Azure and #Dynamics365, Miral is using data insights to personalize content and to bridge the gap between physical and digital customer experiences.

At Captiva, we understand the lifetime value personalized content and experiences can create with customers. To learn how you can use Microsoft Cloud-based tools to better engage with and to keep your customers, contact us today.

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Customer Story: Think Up Consulting | Reduce Costs

@ThinkUpConsulting has saved $13,925 a year by using #MicrosoftTeams.

Always looking to work smarter, Think Up is reducing costs by getting modern with @Microsoft. With the wide range of tools available in #Windows 10 and #Office365, Think Up has already replaced several applications from other providers.

Thinking about Getting Modern? Contact us to find out more. #GetModern

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Listening to customer feedback with Azure Machine Learning

With up to 500 employees in the air at any given time, Microsoft MSTravel is using Machine Learning to understand and improve user experience.

MSTravel uses Azure Machine Learning to extract data insights from traveler feedback and emails captured in Dynamics 365 CRM. These insights have helped them to build a more complete picture of users and their experiences.

At Captiva, we can help you discover how you can also leverage CRM insights to improve user experiences. To learn more, contact us today.

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Business central capabilities

Your time is worth a lot of money, so is your customer’s. That’s why it’s critical to save time wherever you can. Those savings can translate to happier customers and reduced costs. At Captiva, we know that saving time is tough, so we’re here to help.

With Microsoft Dynamics 365 Business Central, you can reach optimal output levels, plan with precision and analyze project performance to ensure your customers get what they need as quickly as possible.

You can leverage the same tech to keep your projects on time and under budget. Contact us today to find out how we can help you along your journey.

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4 Reasons Businesses Should Make the Move

.@Forrester research shows organizations using @Office365 reduce data breaches by 75%. Security is just one of four reasons to make the move to the cloud. Check out this eBook to learn 3 other reasons why you should move to the cloud using #Windows 10 and @Office365.

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Enhance Security with Windows and Office

Enhance Security and remain compliant as end of support approaches.

It takes hackers 4 minutes to get into servers through email attacks. 286 days on average to detect a #security breach and an additional 80 days to repair the damage.

What are you waiting for? Get Modern with Captiva and @Microsoft today!

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Transforming The Customer Experience: Personalization

As tech improves, customers expect more from businesses. Delivering a personalized customer experience is no longer simply nice to have, it’s a requirement. At Captiva, we know that can be tough, that’s why we want to help.

With Microsoft Dynamics 365, you have the power to keep track of and engage with customers to ensure they receive the best experience. With real-time response to digital channels, you’re free to connect with the people who need your business.

Contact us today to see how we can help your organization adopt the solutions you need to ensure the quality of your customer’s journey.

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Customer Story: 24 Hour Fitness

The health and wellness industry is a crowded space. That’s why 24 Hour Fitness integrates tools that keep their customers coming back for more. At Captiva, integrating the right customer experience tech can be a daunting task. That’s why we’re here to help.

With Microsoft Dynamics 365, 24 Hour Fitness keeps track of customers, ensuring they’re coming in on schedule. It’s a powerful technology that you can use to set yourself apart in an increasingly competitive market.

Contact us today to find out how we can help you integrate Microsoft Dynamics 365 today to increase the quality of your customer experience.

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Customer Story: Think Up Consulting | Most Secure

Want to unite teams and secure your devices? Get Modern.

@ThinkUpConsulting has improved security significantly using Windows and Teams to implement a device-agnostic solution with Office 365. At the same time, Think Up customers get peace of mind knowing they get advanced security and automatic updates with Windows and Office.

At Captiva, we can help you implement a device-agnostic solution with Windows 10 and Office 365. Contact us today!

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Dynamics 365 automates complex transactions and business processes

Complex transactions can be hard to track. That’s why your people need a solution that can help them efficiently process those transactions. At Captiva, we know the solution to meet your needs.

With Microsoft Dynamics 365, you can enable your employees to do their best work by unifying relationships, processes, and data with comprehensive business applications connected through a common Microsoft cloud platform.

Your customers deserve the best experience you can provide. And that means adopting the right solution. Contact us to find out how we can help.

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Customer Service Key Capabilities

To keep pace with innovation and the rapidly changing needs of your customers, your organization needs to stay flexible and agile. At Captiva, we know it can be a difficult endeavor. That’s why we want to help you integrate the solution that makes your journey easier.

Microsoft Dynamics 365 is a robust portal for self-service and peer-to-peer community support, with seamless transitions from agent interactions to field service for onsite help.

With Dynamics 365, your agile team can provide fast and effective service. Contact us to find out more information about how we can help.

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Improve Productivity with Windows and Office

Today, the average employee spends 50% more time collaborating. Yet many still don’t work to their full potential because of disorganized collaboration, file sharing and decision-making processes.

Collaborate in real time and leverage the intelligence of the #cloud with the latest from #Windows 10 and #Office365. @Windows 10 and @Office365 help teams work better together with better tools–from any location.

Contact our team at Captiva to learn more about our Microsoft solutions.

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How To Win With A Tech-Forward Customer Experience

With countless options for every product or service imaginable, customers often look at businesses as commodities. At Captiva, we understand that business owners need to be clever about standing out from the crowd and setting themselves apart.

Customer experience is quickly emerging as a key differentiator between businesses. In fact, 3 in 4 business leaders said improving the customer journey and user experience was their top priority for next year.

Check out this article to learn more and contact us to discover #Microsoft cloud-based tools to help you deliver better customer experiences.

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Customer story: Jumeirah Hotels

How might your business change if customers actually read your emails? At Captiva, we understand this can make all the difference in the world!

Customers of Jumeirah Hotels & Resorts, which owns 23 luxury hotels worldwide, not only “unsubscribe” less, but 50% engage with the personalized emails the company sends. With Microsoft Dynamics 365, Jumeirah sends relevant, customized content enabled by an automated, cloud-based system.

Contact us to learn how you can make #MSDYN365 work for you too.

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Transforming sales: Microsoft removes obstacles and gives back time with Dynamics 365

CRM systems are critical for every business. How do you rank your system? At Captiva, we want you to access the tools that will take your customer sales experience to the highest level.

Microsoft uses Microsoft Sales Experience (MSX) to track customer interactions as part of the sales opportunity pipeline and to accelerate deals because direct sales represent about 50% of total Microsoft revenue. Your business can use the same system that Microsoft uses to maximize your sales potential.

Contact us today to find out more on how MSX can help your organization engage customers and convert sales.

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Microsoft Dynamics for Customer Service

Your customers won’t always come to you. That’s why your sales reps need a CRM solution that they can use on the go. At Captiva, we know finding the right solution can be tough, so we’re here to facilitate your search.

With Microsoft Dynamics 365, you can extend service to the field when there is a need for onsite help and capture and display big data insights in a way your people can consume and act on the data.

With Microsoft solutions, your team has more power to deliver personalized customer service than ever before. Contact us to find out how we can help.

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Exposing the Top 4 Myths of Cloud Security

Security breaches and their business impact make the headlines frequently, underscoring the need for more stringent security.

In fact, 74% of IT leaders say security concerns are what holds them back from moving to the #cloud. What is the reality?

Get the real story from this eBook on four common myths about cloud security and #MSCloud facts. To get started, contact us to have your questions answered about Windows 10 and Office 365 solutions from Captiva.

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Increase Productivity and Security with Windows and Office

According to @BCG, 61% of employees believe effective business tools are vital to offering faster services. Work smarter, not harder. Protect your everyday business, while saving time and resources.

With #Windows 10 and #Office365, you can increase productivity, ensure security, and reduce cost. Get modern with Captiva and Microsoft.

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Technology Trends That Will Radically Change The Face Of Customer Care

Lack of knowledge among representatives is one of the biggest pains for customers. That’s an issue we can help with. Captiva is here to aid you in gathering the right set of tools to enable your representatives’ need to provide great customer service.

With Microsoft Dynamics 365, log and access customer history so you can immediately tailor your approach, and facilitate customer needs quickly. With the tools to customize individual customer service experiences your organization can reap the rewards of increased customer satisfaction.

Contact us today to find out how we can help.

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Customer story: Providence St. Joseph Health

How does your business engage customers? Chances are, like many businesses, your system could use a little improving. At Providence St. Joseph, they must facilitate patient needs quickly and that means having instant access to patient history. Your team needs the tools to do the same and Captiva knows how to help.

Microsoft Dynamics 365 is a powerful CRM tool that your organization can employ to streamline the information flow from customer to employee.

Contact us to find out how we can help you integrate a suite of Microsoft services to help drive your customer experience to new heights.

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Customer Story: Think Up Consulting Overview

Want to increase productivity and enhance security? Get Modern.

By adopting #Office365, @ThinkUpConsulting has quickly shifted 90% of its communications to #MicrosoftTeams and streamlined internal communication resulting in increased sales.

Moving to Teams was, “the biggest shift for our organization from a collaboration standpoint.” Grow your business and #GetModern today!

Our team at Captiva can help you drive sales. Contact us to learn more.

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Sales Engagement – The Definitive Guide

What makes sales engagement technologies different from other “new innovations” when it comes to adopting them for your business?

This biggest difference is that sales reps are actually happy to use them. Unlike past technologies that were more of a chore for reps, simply providing data to higher ups, sales engagement technology, like Dynamics 365, adds value directly to the tasks sales reps perform throughout the day: from identifying new prospects to deepening relationships with current customers.

Invest in a technology that your sales reps will actually use and will provide a ROI for your business. Contact us to learn more.

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Top 10 Security Deployment Actions with Microsoft 365

Threats come from all areas, from malware attacks to compromised user credentials, and even accidental data leaks caused by human error. Naturally, it follows that an effective security system should have tools to cover all these areas.

Using tools like Azure Active Directory and Single Sign On, you can protect your system from common user credential problems while Azure Information Protection can keep your data encrypted and secure even if it’s shared outside of your system.

We understand the security problems facing your business are far from simple, which is why our multifaceted solution contains tools to address each one.

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Customer Story: Park Place Technologies builds personal relationships to drive global sales

How does Park Place Technologies maintain an 97% customer satisfaction rate? According to them, it’s all about building strong, genuine relationships with their customers.

A huge component of this relationship building process is Dynamics 365. By understanding their prospective customers holistically and tracking all past interactions, sales reps can make more confident and meaningful calls to their prospects, increasing the quality and ROI of conversations.

At Captiva, we want to help you give your sales reps the tools to succeed. Contact us to learn more.

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Office 365 keeps your business compliant – around the clock

Data security is a very serious and very personal concern for your customers. With Microsoft 365, you can show your customers your genuine commitment to their data security.

Microsoft is confident and committed to its security solutions. They offer phone support for critical issues 24/7 that can be taken all the way up to the Office 365 development team, depending on your subscription. You can feel confident with the support you need to keep your customer data secure.

At Captiva, we want to help your business build strong trust with your customers. Contact us to learn more.

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Don’t Miss Another Post from Captiva

Sales have changed. It’s no longer just about the number of leads you generate or calls you make, but about building long-term relationships with customers to understand their needs and offer unique value.

While this does mean a higher investment of effort per customer, modern technology is up to the task to support your organization to deliver the kind of sales experience today’s customers expect.

To stay on top of trends and learn to better utilize tools to help you deliver the best experience to your customers, subscribe! Curious for even more? Contact Captiva to continue the conversation.

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Modernize Your Sales Productivity in Hours, Not Days

Today’s sales professionals are often bombarded with information and overburdened with numerous disconnected tools that end up taking more time to use than they supposedly save.

Dynamics 365 for Sales Professional lets sales reps do less with more value by integrating the system into applications they are already using, like Outlook, so they can spend more time focused on their potential customers.

Plus, you can start with the capabilities you need now and add new ones as your business grows. Saving your company money and your sales reps time.

Captiva can help you get started.

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Unlocking Future Potential with Dynamics 365 and Power BI

In order to become one of the top 20 shared service organizations in the world, Celestica needed to become one cohesive unit of unified goals, motivated workers, efficient operations, and deep customer relationships.

To achieve these outcomes, Celestica used Dynamics 365 and Power BI. Dynamics 365 provided a single, integrated system throughout their organization and Power BI helped them visualize the results of operations–both within their own company and for their customers.

Arm yourself with the best possible tools and let your business do the rest. There is no telling what you’ll achieve. Contact us to learn more.

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I have solutions from many vendors in my IT environment. How can Microsoft help me secure our entire digital landscape?

For Microsoft 365 to truly be a comprehensive solution for your business and reduce the burden on your IT teams, it needs to secure more than just Microsoft products.

That’s why Microsoft 365 is built to protect your data wherever it lives, whether in your on-premises server or on the cloud on Windows or Linux, and wherever it goes, even when documents travel to non-Microsoft platforms.

At Captiva, we want to support your IT teams in keeping your data secure, no matter where it goes. Contact us to learn more.

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Map to your customers’ sales expectations

80% of customers will expect personalized sales by 2020, making it less of a luxury and more of a requirement.

Unfortunately, this is at odds with most business sales structures as 10 people on average are involved with a sales decision. How can customers still receive personalized sales guidance when they are talking with multiple sales reps juggling numerous teams?

Dynamics 365 for Sales Professional tracks all customer interactions so no matter who is talking to them, they can deliver a personal experience, armed with the knowledge they need.

Learn how to tackle this and other challenges in this infographic.

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How small businesses can safeguard their data

A new malware specimen is released every 4.2 seconds. As a small business owner, how can you be expected to keep up with the ever-shifting threats?

Luckily, you can rely on someone with a bit more resources and experience. Microsoft is continually pulling from their threat intelligence network to stay on top of the latest threats and keep your business protected in the changing landscape.

At Captiva, we want to set your business up for success with access to the tools and experience you need to stay protected from threats. Contact us to learn more.

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Experience is everything: Here’s how to get it right

When it comes to cultivating a loyal enthusiastic customer base, it’s not just about pushing your company to offer the best products or the best price. In fact, your resources would be better spent creating stress-free value and positive human experiences for customers.

Luckily, technology can help you do this. Check out this E-book to learn about ways to use technology, alongside other strategies, to improve customer experiences.

Make incredible customer experiences your competitive edge, and the rest will follow. At Captiva, we’re ready to help you get started.

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How can Microsoft help me understand my current security posture and get recommendations on how to improve?

Managing security can be overwhelming, especially for a large enterprise. Piecing together a web of disconnected security programs and strategies to address individual problems only adds to the confusion.

Microsoft 365 gives you the tools to gain visibility across your current security posture, address current problems, and provide strategies to protect your organization moving forward.

Enterprise-wide security suddenly became manageable. At Captiva, we can’t wait to help you get started. Contact us to learn more.

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